Dear So and So

[Blueberry]

I have the 4 - which is not supposed to (from what I've heard) have as many problems with overheating as the iPad 3. We actually went to the store last night - that's where the "you must factory reset the device and start over" plan came from. They refused to talk about refunding or replacing because the "battery test" they performed showed no issues (and I do have Applecare +). I really, really wish they would offer me a refund at this point - I'm so far beyond frustrated. The odd thing is that it was fine - until it suddenly stopped getting good battery life and and started overheating. But - we went with Apple so my DH wouldn't have to be tech support. And now - I'm really quite disgusted at how they're handling it (which I patiently explained last night).

Any tips for getting them to offer a refund?

[OakLeaf]

Is there another Apple Store in your area? I've heard that support can really vary from store to store.

That stinks. Hope you get it resolved soon.

[tulip]

Any tips for getting them to offer a refund?

It was the 4 that I was told had the battery overheating issues, not the 3. I got the 3 because it was cheaper and the overheating comment helped me decide.

As for getting a refund, actually I don't think they would do that, but a replacement is certainly a reasonable solution. Keep talking to them. I have had success saying, "if you cannot help me resolve this problem, please tell me who is in a position to resolve it." It sucks to have to be a persistent, firm and somewhat biatchy customer, but eventually they might cut their losses and give you a replacement. I have had to put that hat on to resolve issues with my homeowner's insurance and a a lemon-dishwasher replacement recently--both were resolved in my favor, but it took alot of work! Keep going up the line. Start by calling the store manager today (ask straightaway for the manager) and calmly explain the situation, that you are disappointed with the product and the service, and that you want it resolved with a replacement right away so you can get on with your busy life. Being disappointed seems to work for some reason. You could always pull out the attorney card, too.

Go girl! Fight injustice wherever you find it, even at the Apple Store!

[OakLeaf]

Well, DH has a 3 and he got me a 4 for Christmas ... so we'll see which one explodes first ...

[Blueberry]

Tulip-

Thanks for the pep talk - I needed it today!

I wonder if you have the 2? When I bought mine in December, the only options were mini, 2 and 4. The 3 had a retina display, the old connector and, from what I hear, worse overheating problems. I wish they would actually differentiate the models a little more to make it easier to keep track of.

DH is going to monitor it - he thinks he can figure out what is causing the problem if it's software. The sucky thing is that Apple basically told me they think iOS has developed issues, and that that's what's causing the problem. So - who knows if it will happen again or not (they say unlikely - but they don't know why it happened this time).

[OakLeaf]

Well that's pretty unusual, for Apple to admit to a (fairly major IMO!) flaw in their OS before they have a patch for it! Hopefully there'll be a patch soon...

[Owlie]

Dear new bike,

I'd like to love you. I'd like a chance to love you, but as soon as I bring you home the weather turns crappy. Go figure.
However, prepping you to be ridden...AAAAAAAAAAAARGH.

[tulip]

Tulip-

Thanks for the pep talk - I needed it today!

I wonder if you have the 2? When I bought mine in December, the only options were mini, 2 and 4. The 3 had a retina display, the old connector and, from what I hear, worse overheating problems. I wish they would actually differentiate the models a little more to make it easier to keep track of.

DH is going to monitor it - he thinks he can figure out what is causing the problem if it's software. The sucky thing is that Apple basically told me they think iOS has developed issues, and that that's what's causing the problem. So - who knows if it will happen again or not (they say unlikely - but they don't know why it happened this time).

RIGHT!! I have the 2. The guy at the store said the 3 overheats. I can't keep them straight; I'm a late-adopter. So sorry for the confusion. I hope you get it fixed or replaced soon.