Some might say I have an "Amazon problem". Between prime shipping & having a debit card on file, I can order with one click on my iPhone. I just looked up my account - I ordered about $1,100 of stuff in '12. We had to exchange a leather ottoman that had a small tear but other than that all items were just as described and in perfect condition. Prime shipping paid for initial shipping, return shipping & replacement shipping of that very heavy ottoman! I think the bulk of what I order is direct from Amazon so maybe that's why. I just love that they have everything you can imagine and 9x out of 10, it's cheaper too. With prime shipping, I get it in 2 days. Yeah Amazon!!