In my experience the bikes are both durable and comfortable. And I've found the folks at Bike Friday to be very good to work with. A somewhat silly example - when I rode cross-country I pulled in to Pueblo, Colorado and decided I wanted to get my bike tuned up the next day. I took a look at my tires and realized that new tires would be a good thing too. As expected, the local shops didn't have good touring tires in a 406 size, so I called Bike Friday to have them ship a pair. It was already late in the afternoon, but they made sure to get them out in time for an overnight delivery to the shop that was going to do the tune-up.
I sent you my phone number via a private message in case you decide it would be helpful to talk in real time...
--- Denise



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