Tis the Season for Package Theft

[Irulan]

Are you building that cost into your products or are you building that into your shipping costs? Are your items unique enough that you are competing on price with several other sellers?

My customer pays to ship both ways. I always put insurance into the return shipping price. I recommend that they insure shipping to me and make it clear in my policies that I cannot be responsible if they don't insure it. I don't sell a product, I have a repair service that is very specialty.

As a customer for any mail order item, I've always assumed that I choose to not insure something, that is **my** risk.