I can confirm Slane Cycles communication certainly could be improved. I placed my order on 11.5, and my frameset was supposed to arrive at Slane Cycles on 11.5 or 11.6. Today is 11.14 and not only has my order not shipped, Slane Cycles still does not have my frameset! And I only know this because I contacted them. I have now been given three different stories as to when to expect my order. Apparently they only communicate when an order has been shipped by emailing a tracking number.

My advise is to be proactive and constantly follow up with them unless it does not matter to you when your order arrives.