Maybe you can them to pay for the parts if you pay for the fitting. Fitting IS a lot of time if they do it right with lasers and so on....but parts ??? I'd at least ask.
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Thread: Are you kidding me?
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09-28-2012, 04:40 PM #1
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09-28-2012, 04:50 PM #2
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I might go ahead and drop a hint and see how they react. Since this bike will probably be the one I ride for a very long time the fitting is likely going to benefit me greatly. I'm much stronger than when I first started so my posture is better and I think my positioning is improved as well. It will be interesting to hear what the fitter has to say and what he needs to do. I'm assuming a shorter stem to start.
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09-28-2012, 05:24 PM #3
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Is your bike in good condition? Mayabe they would take it on trade for a similar, new, bike in YOUR size.
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09-29-2012, 10:53 AM #4
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How extensive is the fitting foe $175? Most basic fits are usually around $50, so just wondering what this one would include.
That situation really stinks! It might be worth it to speak to the manager and tell him exactly what you mentioned above.....all this time you thought the problem was you, you appreciated the guys telling you the truth, and that you really like the service in the store, but that this situation has left you very upset as you are now putting more money into the bike because of the fired employee's mistake. Simply ask if there is anything he can do to help you with the cost of the fitting, since it was not done properly the first time.
Seems reasonable to pay for parts and labor (though aggrevating!) if they will do the fitting for free, or much less than $175.
It's not really about whether you have the money or not. It's about them trying to right a wrong and keeping you as a customer.
Good luck, I hope you are able to get the right fit!
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09-29-2012, 11:03 AM #5
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I agree with Penny. They admitted the mistake, they ought to make it right as best they can.
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10-02-2012, 12:01 PM #6
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Dear Bike shop owner,
Thank you for admitting the mistake. This is unfortunate but things happen. You are obviously a shop with values so I want to remain a customer here. I realize some of the "blame" for coming in here uninformed and for waiting so long. Instead of spending good money after bad, I propose we come to an agreement where you buy the bike back for some fair price, sell it used to someone else and I'll take that money as credit and buy the correct bike from you. I'll be out a little and you'll be out a little, you will look really good and I'll be a happy customer."
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