Are you kidding me?

[Irulan]

$175 for the pedals and shoes, or $175 for the fitting? If it's for parts to make the bike fit better, I'd ask them to eat those charges since (kudos to them) they acknowledged the idiot ( not you) factor in the original purchase. I'm actually pretty impressed about that.

[FlyingScot]

It's $175 for the fitting. I kind of thought the same thing as you Irulan but I'm not sure how I can broach that subject without alienating a shop that, for the most part, has been really good to me. I like the techs. They don't treat me like I'm a stupid female newb. And the fact that I have an entry level road bike not an expensive one doesn't seem to make a difference to them. Plus it's not like paying for the stuff means I won't be able to eat for a month, not that I'm made of money. I think both the guys who were helping me last night really felt bad but they don't have the power to do anything. Part of me is somewhat relieved that my issues may not be related to things I'm doing wrong which is of course where my mind initially went. I feel kind of stupid that I bought too big of a bike but what did I know? It was my first foray into road biking and although I did a lot of research and test rides before I bought it, it never occurred to me that someone would actually sell the wrong size bike to a person. I guess I'm a little naive. Lesson learned.

[Irulan]

Maybe you can them to pay for the parts if you pay for the fitting. Fitting IS a lot of time if they do it right with lasers and so on....but parts ??? I'd at least ask.

[FlyingScot]

I might go ahead and drop a hint and see how they react. Since this bike will probably be the one I ride for a very long time the fitting is likely going to benefit me greatly. I'm much stronger than when I first started so my posture is better and I think my positioning is improved as well. It will be interesting to hear what the fitter has to say and what he needs to do. I'm assuming a shorter stem to start.

[withm]

Is your bike in good condition? Mayabe they would take it on trade for a similar, new, bike in YOUR size.

[Penny4]

How extensive is the fitting foe $175? Most basic fits are usually around $50, so just wondering what this one would include.

That situation really stinks! It might be worth it to speak to the manager and tell him exactly what you mentioned above.....all this time you thought the problem was you, you appreciated the guys telling you the truth, and that you really like the service in the store, but that this situation has left you very upset as you are now putting more money into the bike because of the fired employee's mistake. Simply ask if there is anything he can do to help you with the cost of the fitting, since it was not done properly the first time.

Seems reasonable to pay for parts and labor (though aggrevating!) if they will do the fitting for free, or much less than $175.

It's not really about whether you have the money or not. It's about them trying to right a wrong and keeping you as a customer.

Good luck, I hope you are able to get the right fit!

[OakLeaf]

I agree with Penny. They admitted the mistake, they ought to make it right as best they can.