Having moved around a lot since I bought my bike, I have a string of LBSes:
LBS 1 (where I bought the bike): I really liked the owner. Excellent customer service, and he didn't treat me like I was an idiot. He probably should have caught that the bike was too big, but I take responsibility for that too.

LBS 2: I only had one thing done there (tune-up). Never went there again. Owner rubbed me the wrong way. Decent selection of clothing.

LBS 3: Local chain. I really don't know how to feel about these guys. I like the wrench/fitter at one location, and the manager and one of the wrenches at another. They've got good people and I trust them with my bike, and are the only store in the region that carries Specialized (one of my choices for the next bike), but overall they feel a little too slick and corporate until you really get to know them, then they're awesome. I haven't quite figured out how they're consistently highly rated, though.

LBS 4: Nice guys, not terribly busy, but they really cater more to BMX and mountain bikers.

"L"BS 5: I work here. I really like the people I work with. I've never asked them to fix my bike, but they're knowledgeable and awesome.
Indy, sometimes I think they just get stuck in some rut, in regard to the WSD bikes. I did yesterday. It was slightly embarrassing, because I should know better.