I really don't buy much bike stuff in brick-and-mortar stores. I've been treated poorly too many times. There's a LBS nearby that's under new management, and I love the customer service there. The owner is just a really nice guy who's happy to discuss bike stuff with me, but without ramming his opinion down my throat. As a result, I try to buy stuff from him when he has something I need, even if I can get it cheaper elsewhere. In the end, it really is about the people, not the products.

My favorite LBS for repairs is in my basement