This is exactly the reason we insisted on a top floor apartment when we downsized from our house to an apartment in 2010. But then we made the mistake of buying a first-floor condo here, thinking that since it was all concrete construction, the footsteps upstairs would not be noisy. WRONG! The concrete transmits noise like crazy!

Never, ever again...

I don't know what else to say, winding, except that I feel your pain. I hope the situation will be resolved very soon! This kinda stuff drives me batty!