Quote Originally Posted by ny biker View Post
If they really don't respect you, they're not worth the effort. My favorite bike shops are not the ones closest to my home, they're the ones that treat people well.
Amen to this.

I firmly believe that if the LBS is worth your business, they will not rebuff you simply because you hold them--politely--to a high standard for customer service. If they do rebuff you, then they aren't worth your business in the first place. Better to find out now what kind of shop the new shop is. Of course, there are other aspects to a good shop, too. I hope for your sake that they have good mechanics (and who are adept at working on Campy), regardless of how responsive they are to you. Good to find that out now, too.