I agree with dumping this LBS. We actually have and do on occasion drive 2 plus hours to a couple of the LBS's in Raleigh, NC. We're at the coast and do have a new very good LBS, but they do not carry a lot of clothing (which I understand in this market), going to a larger city we have more options. As far as the bike it's self and parts the LBS here is great. Well the new one is. I don't care as much for the older one. Until we found the new (opened less than a year, their 1 yr anniversary will be next month). We were actually all set to drive 2 plus hours so I could figure out which bike would be my next purchase.