Trek Problems Continue

[azfiddle]

After all that, I'm very glad Fair Wheel did a good job and did right by you. I have only been in there to window shop, but I'm sure that is one reason they have been in business this long. You deserved better from the get-go, even if you had been purchasing a budget bike, and all the more so with the bike you spent so much money on. I would never have settled for an "eye-ball fitting"!


I didn't purchase a bike from Fair Wheel when I got my bike last year, but part of the reason was they were a little further away from me than the other shop that carried Specialized.

[Mr. Bloom]

Trek needs to know that more people than just dogmama are aware of their response and are watching.

http://www.trekbikes.com/faq/contact.php

Go to this link, choose customer service and feedback and give your support to dogmama's quest for satisfaction. Include a link to this thread...

[OakLeaf]

Zen!!!!! Welcome back!

[Dogmama]

zen!!!!! Welcome back! :d:d

+1!!!

[pll]

Trek needs to know that more people than just dogmama are aware of their response and are watching.

http://www.trekbikes.com/faq/contact.php

Go to this link, choose customer service and feedback and give your support to dogmama's quest for satisfaction. Include a link to this thread...

Done.

[Dogmama]

Trek needs to know that more people than just dogmama are aware of their response and are watching.

http://www.trekbikes.com/faq/contact.php

Go to this link, choose customer service and feedback and give your support to dogmama's quest for satisfaction. Include a link to this thread...

That is where I started (on their website) & was assigned "Jeff" who ignores my phone calls & emails.

I've found a good shop and I'm happy. They sell Trek and many other bikes too.

I really can't put anymore energy into this - it isn't worth it. In my sage years, I have to evaluate if I'd rather be right or happy. In this case, I think I'll preserve what little sanity I have remaining.

I will do a blurb on Angie's List and the Tucson BBB about this so that I've done my civic duty. And, of course, tell anybody looking for a bike shop about my experiences. Beyond that, stick a fork in me because I'm done!

[pll]

Understandable Dogmama. I would do the same.

In the off chance that some Trek customer service read this thread, I want to link your first one, where you first described the problems you had with the Trek concept store.

[Irulan]

Understandable Dogmama. I would do the same.

In the off chance that some Trek customer service read this thread, I want to link your first one, where you first described the problems you had with the Trek concept store.

That was pretty amazing how fast the Century Link folks came into that internet provider thread, eh?

[pll]

That was pretty amazing how fast the Century Link folks came into that internet provider thread, eh?

Indeed. Creepy, but I can imagine there are people in some big firms constantly searching the internet for mentions of their name.

[Jo-n-NY]

That is where I started (on their website) & was assigned "Jeff" who ignores my phone calls & emails.

I've found a good shop and I'm happy. They sell Trek and many other bikes too.

I really can't put anymore energy into this - it isn't worth it. In my sage years, I have to evaluate if I'd rather be right or happy. In this case, I think I'll preserve what little sanity I have remaining.

I will do a blurb on Angie's List and the Tucson BBB about this so that I've done my civic duty. And, of course, tell anybody looking for a bike shop about my experiences. Beyond that, stick a fork in me because I'm done!

I don't blame you, I would feel the same after all this. I am glad that you found a shop that helped you and found the problem and you can consider reliable. On to some happy and safe rides!!!