What - Who - do you use for internet connection?

[ny biker]

Well my Comcast internet service died last night. It was working fine, then a few minutes later it wasn't working. The modem "send" and "online" lights were off.

I tried unplugging it twice, that didn't work, called Comcast, they had me make sure the cable was securely plugged in, then had me disconnect the cable and reconnect it, but nothing worked. Set up a service appointment for tomorrow morning. I unplugged the power cord, went to bed.

This morning I plugged it back in, and it's working again.

I need to work from home today while my air conditioner is being worked on, so I hope it continues to work.

But now I'm worried that I'm in "intermittent problem" land, which would be hard to diagnose and fix.

[tulip]

I have Verizon FiOS for Internet and land line. I do not have cable TV, although Verizon offers it. I have rabbit ears and Hulu for TV watching, and that is more than sufficient for me. I keep a land line because it does offer advantages: house alarm, 911 calls (peace of mind for me), "free" calls, and fax (I work from home). I've been pleased with FiOS. It's super fast and very reliable, which is essential to my work. I had some trouble with billing at first but worked that out.

[Crankin]

We've had no trouble with our Comcast internet. Sure, it goes "out" once in awhile, but usually, it's just reset the modem, or the Wifi thing. Occasionally, it's been because they are working on some lines, etc. It's faster than anything else we've had (well before we had this, we had dial up, like 10 years ago).
Still working on DH to get cable back. It's just a point with him. We pay much more money for other things. The Apple TV device works, but it's a lot of "playing" to get it going and at this point, I am overloaded with remembering all of these technology things.

[ny biker]

Update -- I got a call from Comcast this morning from someone who said he had done something to fix the problem, which was apparently not specific to my home. I'm really tired (from getting up early for the HVAC guys) so I didn't press for details, I just said thanks very much and cancelled tomorrow's appointment.

I have to say that I'm surprised that they (a) had someone look into it, rather than just waiting for a tech to come to my house, and (b) called me to follow up. If only they were this good when I call about problems with my DVR, and they tell me that someone will call me within 48 hours but no one ever calls.

So, fingers crossed that whatever the guy did really fixed the problem for good.

[Irulan]

Update -- I got a call from Comcast this morning from someone who said he had done something to fix the problem, which was apparently not specific to my home. I'm really tired (from getting up early for the HVAC guys) so I didn't press for details, I just said thanks very much and cancelled tomorrow's appointment.

I have to say that I'm surprised that they (a) had someone look into it, rather than just waiting for a tech to come to my house, and (b) called me to follow up. If only they were this good when I call about problems with my DVR, and they tell me that someone will call me within 48 hours but no one ever calls.

So, fingers crossed that whatever the guy did really fixed the problem for good.

No Kidding. When we had our DSL outtage that lasted three days, if they had only said it was a larger problem and that they were working on it, instead of telling me over and over it was MY problem.. they might still have a customer. As it was, we were told outright untruths, and I told them that's why I cancelled my service: lies. When I got to a very higher up exec who said he'd do whatever he could to keep our business, I asked him if he could make up the 10K in lost productivity due to the outage.