Dogmama, I'm sorry it has turned out like this for you. I hope the other LBS can at least make some things better for you.

I live just outside of Tucson. When I was shopping all over Tucson for my bike, I went to this store. They didn't have the bike I wanted in my size but offered to order it from another store that did have it. But, I would have to pay for it, without even trying it out first. And if it didn't work out I could not get my money back. I was puzzled because another small but well known local bike shop offered to order a Specialized something (not cheap) and no obligation on my part. Something didn't seem right about Trek so I moved on.

Later I learned about bike shops and customer service. I didn't get mad at Trek but I wasn't thrilled either. Another bike shop not far from Trek had much better customer service and there I got my Scott CR1 Pro, with all Ultegra for a better price.

I never really considered not going back to that Trek store, but after reading about your horrible experience, there's no way I'd go in there and spend serious money.

You have a beautiful bike (saw the pics you posted when you first got it) and I hope you can still have many happy miles.