You are having a trek problem also?Originally Posted by Mr. Bloom
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Thread: Trek Problems Continue
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05-31-2012, 07:45 PM #1
Don't worry, be happy!
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2015 Liv Intrigue 2
Pro Mongoose Titanium Singlespeed
2012 Trek Madone 4.6 Compact SRAM
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06-01-2012, 04:37 AM #2
Ain't Love a Surprise?
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Mr. Bloom suggested that other people could write in support of Dogmama. He received a response to his note about Dogmama's situation. Originally Posted by Irulan
I feel fortunate that I have not had an experience like Dogmama's with any of my bikes or bike shops. My dishwasher, on the other hand...
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06-01-2012, 04:52 AM #3
Registered User
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Mr Bloom suggested in this thread (post # 40) to let Trek support know that people in this forum are displeased by the customer service offered to Dogmama. A couple of us did. Originally Posted by Irulan
Their answer does not have any news. It calls Dogmama's experience "uncommon and regrettable".
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06-01-2012, 10:44 AM #4
Chase Cyclery
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After reading this today, it reminds me how impersonal we are in business nowadays.... especially TREK.
It's hard for me to believe that you could/would send a stem and top cap with such different color schemes, even if you are doing nothing more than typing in part numbers on a screen. Where is the drive to do an outstanding job and remedy the situation? Why has this taken so long? And why would you want a customer to become so upset that this has been going on for several weeks with many others becoming involved?
The more I read about this whole situation, the more I realize that Trek truly doesn't care or they would have taken care of this whole situation a very long time ago. And lastly, where is the training emphasis on an employee that has now leaked someones name onto the internet without their approval?
It truly only goes from bad to worse... glad that I'm a Cannondale dealer who has GREAT customer service!
Dogmama, I'm truly sorry that your situation has been carried out in this manner. I do hope that there is a solution to this entire mess in the near future! If there is a silver lining to all of this, I'm also glad that you found a shop that truly cares and gives you the service that you deserve.
Thanks to all of you that have stepped up to help Dogmama
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