Dear Lenovo & IBM Support Contracting for Lenovo:

I'm glad to have discovered your complete lack of professionalism and customer service of late. You sold a defective laptop to my DH for his work. It spontaneously rebooted constantly after 6 weeks of use. It's been back to you four (yes four) times for repair. You have wasted his time, been rude to him, and otherwise been a PITA (and he's been without his computer longer than he was actually with it, thanks to your incompetence). You suggested a remedy that would have made him happy (a refund) only to now decide that you can't do that and he'll have to settle for a replacement.

I'm really glad that I know this now - when I replace my current computer in the near future, it will not be with one of your products. I'm also glad his co-workers know this before they make a final selection for their next large order.

Signed,

Caveat Emptor