No confidence in shop-am I overreacting?

[Dogmama]

Wow - if they actually carry through, I'm totally impressed! I gave them my problems, chapter & verse, through an email & got a call from "Jeff." He called the store & verified my story. He has agreed to:

Replacing the scratched CF handlebars.

Will pay to have another Trek independent store go through the bike completely. There is another store & mechanic that have been recommended to me by several people (Patrick at Fairwheels - for all you Tucson folks.)

Will give me DH's duotrap for his FX for free.

Will make sure my new CF stem & cap are in the Trek store.

He also said he would give me "products" - but honestly, I just want my bike to be reliable. So, DH's duotrap is fine. I told him it would be a cold day in hell before they touched my bike again & he said, "I was hoping you'd say that." Don't know what that meant - but glad he agrees.

So - if it all pans out - I'm TOTALLY impressed. He was extremely nice, called back when he said he would, said he'd call on Monday with the details and would arrange for me to take my bike into Fairwheels.

Yahoo!!!

Thanks again, TE Sisters, for talking me off the roof. I was SOOOO angry!

[OakLeaf]

Yay! That's great news. Hope it all comes together quick and perfect from here on out.

I told him it would be a cold day in hell before they touched my bike again & he said, "I was hoping you'd say that." Don't know what that meant - but glad he agrees.

Probably that it has to go through the shop that sold the bike unless the customer refuses. You said the magic words.