No confidence in shop-am I overreacting?

[Dogmama]

Well, I sent the email to the address they provide and got a response that they are going to have the warranty department contact me.

I'll let you all know.

Thanks for talking me off the roof!

[Kiwi Stoker]

That's a good sign. Warranty department is THE place for anything that might be damaged. They have the authority to replace parts etc. Plus they have the equipment to assess it as well. They know what cracks etc look like.

Normally it's rare to talk to warranty, even the stores. They have to talk to customer service usually.

[Dogmama]

That's a good sign. Warranty department is THE place for anything that might be damaged. They have the authority to replace parts etc. Plus they have the equipment to assess it as well. They know what cracks etc look like.

Normally it's rare to talk to warranty, even the stores. They have to talk to customer service usually.

THANKS! Feeling better already!

Took it out & everything seems OK right now. Except there is a big orange ring between the crank & the frame - sort of a spacer or a ...??? It really clashes with my deep purple/forest green frame .

Any ideas what this is?

[laura*]

Except there is a big orange ring between the crank & the frame - sort of a spacer or a ...??? It really clashes with my deep purple/forest green frame .

Any ideas what this is?

Can you post a picture?

[Dogmama]

I tried to get a picture but can't get a clear one. It's too dark down there & the contrast doesn't show.

Still waiting for Trek to get back to me...crickets chirping...

[Penny4]

If you don't hear back shortly,you could post something on their Facebook page. I see lots of posts on there from people who have emailed, but not heard back. They seem to get pretty quick responses.
Just put the date you sent the email, and which dept you sent to, etc and say you have not heard back yet.
Good luck!

[Dogmama]

Thanks! I'll do that!