Somebody mentioned the fact that carbon fiber needs to be torqued correctly to avoid cracks. I'm concerned that there is more going on with this bike. So, I am going to have it checked out from wheel to wheel by another shop. I'm going to ask them to note everything they find. Then, you're right NY Biker, I'm going to Trek.

BTW, I read some recent Google reviews about this shop & apparently I'm not the only person they've danced around.