No confidence in shop-am I overreacting?

[nuliajuk]

...Today my pedal fell off because they neglected to install an integral part - the cotter pin that holds the pedal on...

Cotter pin? I'm confused. Crank arms used to be held on with cotter pins back in the 70s, but I've never, ever, seen a pedal held on that way.

[Dogmama]

Cotter pin? I'm confused. Crank arms used to be held on with cotter pins back in the 70s, but I've never, ever, seen a pedal held on that way.

I'm confused too. When I initially brought the bike in, that's what the guy told me. When I went back & asked pointedly about what happened, he danced around the cotter pin story. Talked about a compression something - I really don't know. I'm not a mechanic. It was obvious, though, that he was not being straightforward. I thought he was trying to avoid a potential lawsuit for negligence. Maybe he doesn't know what he's talking about. BTW, he is the "shop manager."

Regarding posting a review - as soon as I get my parts, Angie's list is getting an earful about this shop.

[OakLeaf]

That had me scratching my head too. Cerclip maybe? Not that I've ever seen one of those on the crank side of a pedal spindle either...

[ny biker]

I'm confused too. When I initially brought the bike in, that's what the guy told me. When I went back & asked pointedly about what happened, he danced around the cotter pin story. Talked about a compression something - I really don't know. I'm not a mechanic. It was obvious, though, that he was not being straightforward. I thought he was trying to avoid a potential lawsuit for negligence. Maybe he doesn't know what he's talking about. BTW, he is the "shop manager."

Regarding posting a review - as soon as I get my parts, Angie's list is getting an earful about this shop.

I think Trek needs to get an earful about this shop. If someone is injured due to their negligence, Trek will be named in the lawsuit, too.

[Dogmama]

Somebody mentioned the fact that carbon fiber needs to be torqued correctly to avoid cracks. I'm concerned that there is more going on with this bike. So, I am going to have it checked out from wheel to wheel by another shop. I'm going to ask them to note everything they find. Then, you're right NY Biker, I'm going to Trek.

BTW, I read some recent Google reviews about this shop & apparently I'm not the only person they've danced around.

[nuliajuk]

I'm confused too. When I initially brought the bike in, that's what the guy told me. When I went back & asked pointedly about what happened, he danced around the cotter pin story... thought he was trying to avoid a potential lawsuit for negligence. Maybe he doesn't know what he's talking about. BTW, he is the "shop manager."...

I suspect he doesn't know what he's talking about if he called it a "cotter pin".
This is what a cycling related cotter pin was (I'm old enough to remember tapping them out with a mallet to take my crankset off):
http://sheldonbrown.com/cotters.html
Don't get any more work done at this shop. Period. And by all means let Trek know about it.

[Dogmama]

Going on their website, I kept seeing that email was requested as means to contact. Thought it would be a good idea since I would have record of contact. I sent them the chronology of the bike since I picked it up. Now thinking that I should call them also. I've had things just disappear into cyberspace too many times.

[Becky]

Cotter pin? I'm confused. Crank arms used to be held on with cotter pins back in the 70s, but I've never, ever, seen a pedal held on that way.

I was wondering about this too. The best that I can figure is that the shop installed the plastic threaded cap that seats the non-drive crank arm on the spindle, but didn't tighten the pinch bolts that actually hold the crank arm to the spindle splines. I'm making the giant assumption that this is a Shimano external BB crankset or similar design, and not something else.

[Dogmama]

I was wondering about this too. The best that I can figure is that the shop installed the plastic threaded cap that seats the non-drive crank arm on the spindle, but didn't tighten the pinch bolts that actually hold the crank arm to the spindle splines. I'm making the giant assumption that this is a Shimano external BB crankset or similar design, and not something else.

This sounds like what I have.

More gripes - I doubt that the "thorough inspection" was performed. My quick release skewers are in exactly the same position as when I took the bike in.

I'm wishing that my sport was running.

[ridebikeme]

Dogmama,

Rim tape generally does cover the entire rim, although I have seen some companies that are a bit too short. That generally does not cause problems unless there's a hole from a spoke that is uncovered or a rough spot on the rim.( tht doesn't happen all that often) But generally, the rim tape does cover the entire rim.

Good luck with everything, definitely keep us posted!