Quote Originally Posted by pll View Post
Dogmama: The bad service is alarming. Find a good bike shop and mechanic and please have them reassemble the bike. A bolt in the crank arm might have been lose, but they might have overtightened others and that could be problematic with carbon bikes.
Exactly.

Well, it continues. I picked up my bike. No explanations about the crank arm except that they had a "shop meeting." When I got it home, I noticed they made three huge gashes in the stem cap and on the handlebars. I called & they said they'd order another stem cap & want to "look"at the handlebars.

It never ends.

They still owe me a carbon fiber stem. I'm going to take that and the new cap to a different shop. They won't lay another wrench on my bike. Period.

Oh, they did tell me how I can check the screws on the crank before I ride. Did I buy a Walmart bike? Am I dreaming this?

DH and I have spent almost $10K at this shop in the past six months (he bought a bike too.) You'd think the owner would have called me by now with an apology & offer a free tune up or whatever. Nothing but crickets chirping. Unbelievable.