No confidence in shop-am I overreacting?

[Eden]

Wow.... that sounds just like my story. I just had my crank arm fall off (of my newly built bike - new frame transferred components) *in a race* and yes I went flying. Fortunately I did not take out any other racers in the process. I wasn't seriously injured, but I did sprain/stove my thumb and it doesn't feel like it is healing very well. I wish it had given me some kind of indication, but I had no clues that anything was wrong with the bike. I've since also discovered that one of the brake pad holders wasn't tightened down. It makes me seriously wonder what else....

I also had a set of wheels in at the same shop to be rebuilt and that turned into a fiasco as well. They had them for a couple of weeks and I heard nothing, nothing, nothing..... so finally I called up and oh.... yeah the rims were back ordered from Mavic- yadda-yadda- end of May- yadda - yadda - they just told us.... So I told them to find something else (the mechanic told me she hadn't been too worried because I told her I had other wheels..... *actually* I told her that having to rebuild those wheels was leaving me in a spot because that left me without my race bike - getting a new crank installed- *or* my rain bike because I did not have spare set....) Anyhoo yet another week goes by with absolutely no contact from shop A and I'm in a different shop on an unrelated matter and I ask him if he as any 650 rims. He proceeds to find a set that meet my approval in about 10 min (no light, racy, fancy rims please - this is my *rain* bike they need to take a beating) and I say go for it - order them I want my commuter back. 5 min later, I call shop A and talk to the owner, tell him forget it, I'll pick up the wheels in a day or two. Shop A mechanic calls me back the next day - oh but I found a set of rims and ordered them..... Sorry honey too late... you should have *called* me as soon as you knew - I at least gave you that courtesy. This is the same person who called me during my bike build to make sure that I was OK with a rear derailleur that was matte silver instead of shiny silver (like I care....), but she didn't call to ask for my approval and at least to let me know that she'd ordered me a set of rims!?!?!

I don't see seeking any damages out of them, but I'm definitely finished with this shop. I get the feeling the damage to their reputation is probably bad enough - it was at a race.... lots of people saw it happen and it's not exactly a secret who did the work.