No confidence in shop-am I overreacting?

[Melalvai]

Pick a mechanic, not a shop. Try to get recommendations from others who have had good experiences and respect their mechanic.

[Catrin]

I agree with the others, it is about the wrenches at the shop. Find a good one that other cyclists recommend and have them go over the bike carefully. Sorry this happened, glad you are ok

[OakLeaf]

That s*cks. I'm glad you didn't get hurt.

I agree - you won't likely be able to get your money back. Ask around and find another shop. Training and certification aren't the only questions - they have to care enough to apply their training and pay attention to what they're doing. I'd be surprised if Trek authorizes anyone to assemble a Madone who hasn't been through some type of Trek seminar.

Club riders usually know who the good mechanics are. Ask a few people you know. It shouldn't cost that much to have a competent mechanic check the bike over (I would think $75 or less) - unfortunately I think you're just going to have to eat that much.

[limewave]

I agree that you should ask around. There are a lot of guys and some gals in our local clubs that enjoy working on bikes and are very good at it. They're usually willing to work on someone's bike in exchange for a six pack or baked goods.