Quote Originally Posted by jyyanks View Post
I read your post and I also read a couple of posts at bikeforums.com where people mentioned that Trek failed to honor their warranty. It seems you're not the only one with the issue. I admit that your negative experience swayed me a little when it was time to purchase my bike..... If this survey is really something Trek will see, then they should be given a hard time about their lack of customer service and failure to meet customer's needs.

In any event, I'm curious to see if the OP will come back and give us more context on the survey and if someone from trek will really see it.
I wasn't the one with a negative experience, personally...but I compare it the the experiences friends and my spouse have had with Cannondale and Specialized and I wouldn't think twice to purchase bikes from these companies. My hubby developed a crack in the carbon where his top tube and seat tube meet on his first Roubaix...this was maybe 2-3 years after purchasing it. Specialized had an entirely new frame and fork to him in a matter of a week or two. They gave him no run-around.