I sometimes wonder if bike shops get that they are in competition with the Internet stores. The one thing that the shops have is customer service. The ability to answer your customers questions and show them products that work.

I've seen shops try to sell what they have rather than getting the customer the right product or size. Having equipment that doesn't work turn potentially good cycling customers back into couch potatos that never come back into the store. I have a new shop that just opened and it is so friendly, I have high hopes for their success!