+1 I work as an OT and have run into issues like you explained. We have had to sit these individuals down and explain to them the expectations/ proper behavior in a public setting.
The setting I work in is different then yours...I work in a short term rehab unit where the people "live" there for a few weeks up to several months. We have had to write up contracts with some of these individuals that they will behave in a respectful manner. We always have them involved in the content of the contract so they have some of the control and input. This also gives them a voice to express concerns to us about situations that may exacerbate their symptoms.
Good luck and I hope you find something that helps.




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