The only thing I wish our new LBS would get is a wider selection of clothing, but they are new. They've been around for 6 months. On the other hand they do have a layaway plan as they do understand people can't just afford to buy a more expensive bike. They also have a facebook page and their own website. They've also tried to get more involved in the community by offering different classes and having movie nights as well as different lvl rides. For bike clothing we actually drive 2 hours to Raleigh to go to Performance. Now they do have a nice on line presence. I just don't like buying clothing without trying it on first.