I also think it depends on the bike shop as well. I've been in some really good ones and some really bad ones as well as some in between. We have two locally. One that's been here for a long time and one that opened up this past summer. The new one is actually the kids of the the parents who own the old one. However, the attitude and the way they deal with customers is so very different. The old one will push certain things and do not really listen to what your saying. The new one they really listen and try to fit what you want/need with what they have.