Failing a college class

[shootingstar]

Well, true a degree isn't everything.

It's what one does from the degree onward, the taken for granted discipline of studying for 3-4 years and graduating. They are still good skills for life.

I currently work for a large municipality and many employees for internal emails, have with their electronic signature, their job positon, dept. ...and their degree initial.

OUr organization is so big that one is not certain of other people's area of expertise.

It makes some difference in our organization.

I had the strange experience of dealing with an employee in our dept., where I was trying tactfully to document/report service statistics..etc. She absolutely refused. She was doing a great job, pulling in revenue for our dept. but we needed actual service counts to do future service staff forecasting and work volume planning. I explained this and also gave examples from other organizations.

I've neve had this response ..at all from other staff in other organizations for the past 25 yrs. I have worked for over 8 different employers.

All of these other staff were formally trained/educated in (in libraries, engineering, etc.). They all knew the value of documenting service statistics. How valuable to track customer feedback, etc. This is taught formally taught in coursework and demonstration how a dept. must survive with objective data.

This person had only high school level education. I found later ...long after she left our organization from my manager. It explains alot of unfounded fears.. (our dept. is growing, so she had no reason to fear....) I may be wrong but conducting survey tools and quantitative research analysis with collected primary info. is learned AFTER high school in coursework.

By the way, my manager had advised strongly that she take some formal coursework. She refused.