CycleOps Customer Service?

[Blueberry]

I've heard they are pretty good. I would talk to the LBS, though. Make it clear that you don't think *they* owe you a replacement. They are used to dealing with warranty claims, and can probably help you out. Good luck - that sucks!

[ccnyc]

Call them.
My mag trainer, at least 5 years old, had a worn part that they replaced, no charge for the part or shipping, and then the wheel surrounding the mag needed to be re-tightened so they sent the assembly/dis-assembly instructions (free) as well as giving support on the phone. I'd say their customer service was very good.

[Bike Chick]

The handle broke on our Cycleops about 5 years ago and they replaced it without question. DH called them and spoke with someone (he doesn't remember exactly), we mailed it in and they replaced it. It was very simple and quite satisfactory.

Their customer service department may have changed since then like many other companies but we were quite pleased with the service we got.

[pll]

I was just told yesterday to take my 6 or 7 year old Cycle Ops trainer back to the LBS where I bought it to get a part fixed (I am too lazy to carry that thing 2 blocks... I moved the skewer to accommodate a stuck mechanism, so I am using it anyway). Someone else I know did this and CycleOps worked with the store to get the parts and fix her trainer.

[cmc]

You need to call CycleOps, 800-783-7257. They almost never respond to the contact form. It's funny because it's impossible to find their phone number until after you've taken the time to submit the contact form. Then the 800 number is displayed in tiny text at the bottom, with a note that unless your question is very simple you should call.

Their phone support is actually pretty good (if you don't mind the phone) but it's frustrating that they require you to waste your time with the contact form first.

[zoom-zoom]

Their phone support is actually pretty good (if you don't mind the phone) but it's frustrating that they require you to waste your time with the contact form first.

Ha, I totally hate the phone, which is funny, since I used to spend hours on the phone as a kid. Now I'd much rather communicate in writing.

[zoom-zoom]

And thanks for the #!