Yes, you still pay for access. I have nothing bad to say about AL. It's not foolproof though. Depending on the nature of the work and cost, I would use one of several methods to vet contractors. They can help resolve problems if they do arise. We get a monthly magazine with helpful homeowner tips. My problem is that we live outside metro Indy and a lot of contractors with reviews simply don't serve our area. If we lived in Indy, we'd use it more. I'd add that AL is a very progressive employer that really emphasizes health and wellness. I like that a lot!

I want to emphasize that my beef is with the contractor not AL FWIW.