Don't confuse hardware and software though. I've got an HTC Incredible running Android, and I was really surprised how counterintuitive my neighbor's Motorola Droid X is. She asked me for help setting it up, since I'd had my Android phone for close to a year when she got hers, but I couldn't make heads or tails of hers without RTFM (and I made her do that

). I can't speak to reliability though - she hasn't had any trouble with hers, nor have I, and the last Motorola phone I owned myself was a flip phone probably ten years ago (no problems there either, but not a whole lot to go wrong!).