my new bike?

[Antaresia]

The kind of fitting where I can hear the manager(?) on his cell phone saying "I want to leave early today, traffic is going to be brutal" and they don't even bother to turn my bike right-side up again when I ask them to write the serial number on my receipt. I came to pick up half an hour before they closed.

The first time I went in I got put on one of the adjustable bike dummies and had my measurements taken and video of how I ride; when I went to pick up my bike they asked me if I wanted to see how it fit (uh, yes? Isn't that the point of getting a fitted bike built? Why are you even asking?) and seemed to set up my bike really quick, "is everything okay? Feel fine? Yep, you're good see ya"
: /

I accept that good bike mechanics aren't always good at customer service, but come on. Everything was obviously not okay and it was their job to know that; not for my noob self to get home and spend an hour with google trying to figure out what was wrong. Gah. I'm still mad and now I have a beer in me.

[laura*]

they don't even bother to turn my bike right-side up again when I ask them to write the serial number on my receipt.

They actually set a brand new bike on the floor upside down? (Bikes are not supposed to flipped upside down. These days there are too many delicate things on the handle bars. Plus, soft stuff like the saddle and bar tape may get torn.) They should have clamped the bike into a bike repair stand, and twirled it around to hold the bike upside down in mid air.

The first time I went in I got put on one of the adjustable bike dummies and had my measurements taken and video of how I ride; when I went to pick up my bike they asked me if I wanted to see how it fit (uh, yes? Isn't that the point of getting a fitted bike built? Why are you even asking?) and seemed to set up my bike really quick, "is everything okay? Feel fine? Yep, you're good see ya"
: /

I bet they never set the saddle height to match the measurements - the assembling mechanic probably just inserted the seatpost a minimum amount, assuming it would be fine tuned later.

Actually, I suspect they didn't keep any of the bike dummy measurements. They probably used the numbers only to order the "correct" parts.