I still don't get why they blame the shop. I don't believe they are all out just for a sale. They know treating a customer right will get them many years on the sale.
I think people grow more into a need then saying it was the bike shop fault. I happen to like my bike shop and trust the owners. They both ride and I believe that helps. maybe more bike shops need to hire bike riders then just employees.

Never the customers fault... Not sure I can hug that one. They just don't understand the language and want to start. That's not their fault.