Quote Originally Posted by Roadtrip View Post
To the shops credit, many manufactures do not warranty cosmetic issues, to which to replace the frame would have been at the shops expense. They could have been MUCH better at telling you IMHO and I'd be peeved too. Don't know what brands of saddles they sell, but both Trek and Specialized offer 90 day fit promise, which means it dont "fit" yer heiney you get your money back no questions asked. We're too busy is a bunch of bull too. This sounds like the local "mega" shop here. I did buy a very expensive bike from them, but only because the price was, well... a really good deal and that chain is the only one around here that sells Specialized. I didn't have a problem at all with taking said bike over to the Trek dealer for my service where they have always treated me with open arms.

I agree...they do have various saddles for people to buy, 30 days return, BUT you have to pay restocking fee. I went to another bike shop, returned the saddle...AFTER 30 days, they took it back without question. Bought a new saddle from them (even though I could have gotten it online for nearly half price), and they said if I have problems with it, I can just return it, no questions asked. But damn...I should have asked for a black saddle. Oh well! :-) I can understand the cosmetic issue, but they weren't helpful at all. They could have been more "concerned" and nicer about it instead of just snubbing it off.



The bike builder friend - hmm...he only does steel bikes. ;-) I'll consider it. Need to try the new fit for a while and see what happens. It could be better than what I had, and good enough for now.