That's just poor to bad customer service. My issue with my LBS is they think because I'm a woman I have to purchase women specific things be that bikes, accessories, clothes ect. They do not get that I prefer men's stuff (other than shoes). I have no problem at all taking a bike there for service. Their head mechanic is awesome. He really knows bikes and is really good at helping you and answering questions. For good customer service otherwise I prefer our old LBS back in Charlotte, they are awesome but are too far away now. Otherwise I've found 2 places in Raleigh I like. One is a Trek dealer (most likely where my next bike will be bought at) and the other is Performance for all the accessories. Every time we've been there they have been awesome with their customer service, and they don't care I prefer men's jerseys, saddles, ect. Heck they'll even help me find what I'm wanting in the men's section of the store. (Both stores have been that way, the one in Raleigh and the one in Cary).