That sounds like really poor customer service. I hate that, sorry you had to go through that! Ugh!

I was fitted for my mountain bike back in the spring when I was shopping. The fitting was an hour or so long. They also had me try medium and small frames, varying length stems and swept vs. flat bars. They went all out and I felt like they treated me like I was a pro. Which is why I feel so much better about buying a bike from them afterall.