Couldn't agree more!
I have Ultegra on my Orbea and she shifts like butter. Just a light flick and all is good. I even have a mantra for my rear gearing - "a LITTLE harder" and "a LOT easier" (to remember to use the little lever to make it hard, and the big lever to make it easier)
I find that defined point between the "up" and the "down" shift to be very hard to get past with SRAM. (As does my husband, he's had his SRAM shifters for 2 months now and still can't shift the front chainring well at all) Well, harder for me than on my Ultegra.
I know you know this, but there really isn't any reason Ultegra should be that hard to shift AT ALL. Have you contacted Shimano and told them your story? I would. Because as the manufacturer they may want to know that some LBS can't service their products, or set up their products properly in the first place? And I would tell them you are thinking about going to SRAM due to the issues.
See what they say. You have nothing to lose.
Denise




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