Dear Qwest:
Why did our phone service go out yesterday morning, taking the internet with it, as I was about to watch the excitement of the last 3 km of Tour de France on my last day of vacation? Can you please explain to me why our internet service go intermittent every summer when it gets hot, and again during Christmas vacation when it rains?
Now about your service: When I phoned it directed me through a series of choices that mostly don't relate to problem, even after I indicated it was a problem with the line.
Why did the automated responder apologize for having to send me to a human being to solve my problem? And when I spoke to that human, why did it sound like that person was possibly in a foreign country?
And really, do we have to wait until Saturday at 5 pm to have our phone service restored? Yes, I would appreciate having my calls forwarded to my cell phone, but even after I was able to recall the last 4 digits of my husband's social security number, I have no idea how to get you the 3 numbers on the bill because the bill is electronic and goes into an email account on my DH's computer. That was when I said thanks anyway and hung up.
And by the way, my daughter needed to print some time-senstive documents coming from England, that she needs for a visa, that was on a google doc out there in the clouds. You probably didn't know that the neighbor's unsecured wi-fi doesn't get picked up in the study where the printer is- but now she's really mad at you too because she was up all night arranging for the documents. Good thing my husband was able to figure out a solution to that and get the docs printed.
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