You don't mention how old the unit is. Is this a recent problem? Is it turned to the right setting? Could the setting knob gotten bumped and now adjusted too warm?
Is all the food in there frosty and covered with ice crystals, I so it may be a leak of cold air outide the feezer. If this is the case be sure the rubber gasket/seal is clean and seals well. Also make sure there isn't an obstruction keeping the door slightly open. I stuffed my freezer too full with killer deals at the grocery and woke up to a freezer that was almost completely frosted over and soft foods. Not good!
Good luck,
Shannon



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