I ordered a top tube bag,don't remember what it's called. My card was charged and no e-mail saying that it had shipped. I called and sent e-mails and was told that item was out of stock. I agreed to accept a slightly different item and that was that. I don't think credit cards are supposed to be debited until and item ships, at least that's how it has always worked for me before, and I do a lot of online ordering. I think they are going through some kind of process there and the right hand doesn't know what the left hand is doing. Too bad, they have some excellent products.