I would just find another LBS. They are definitely lacking in customer service. There is a bike shop like that in Wilmington. They are that bad and I actually was in there with my husband, so I know it wasn't just because I'm a girl I got lousy service. The other bike shop in Wilmington is pretty good, although they are more geared towards beach rentals. I'm not totally fond of my local LBS (hence the reason for the 1 hour trip to Wilmington). Also will never go back to the LBS in Fayetteville, and wasn't too happy with the one in Goldboro. I finally found one I really like 2 hours away in Raleigh. I also miss my LBS from Charlotte. Then again where I grew up in Ohio (Warren) has a great LBS where all my bikes as a kid came from and I bought my current mountain bike from them this summer.