Congrats on the gallery submission!
I'm known as the PhotoShop wizard where I work. Unfortunately, it's hard to know what's wrong without standing over your shoulder. I'm guessing it has something to do with the layer being locked or working on the wrong layer. It may have something to do with the Mode or Configuration. I agree that you should call adobe, they can probably walk you through the steps.
You didn't perhaps install a "trial" or "student" edition of PhotoShop? It's been a long time since I used a student-edition, but it seems like some of the features are locked.



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