Sorry about the crummy ride. That was awful and I hope you never go through something like that again. The others have offered some really good ideas on how to make things better.

What struck me about your story was, yes the awful situation, but that in the midst of all that, a very kind person went out his way to help you through it. You went to see Christmas lights and ended with a gift of Christmas.

I know that doesn't change what all happened, but in that mess there was a shinning moment.