Good to know Southwest doesn't charge these fees. My beef with this situation was that I went and looked up the PDF with all the little details about what they cover and it never implicitly stated that this was only for emergency changes. I admit I haven't book THAT many flights but now that I'm away from home I have to. It even says on my receipt the insurance was for unexpected changes like cancellations that come up, no mention of what type of unexpected changes. I read that as it was a way to make changes to your flight in any situation. They could state when you are paying for it that its for emergency use only, that would have clarified the whole thing. I'm sure if you are someone who has booked many flights online that this would not be a problem but for those of us who are relatively new to it or don't fly regularly a little more explanation is required. Preferably before we have already purchased the ticket with the false impression that the insurance is applicable to any situation.![]()



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