Quote Originally Posted by Irulan View Post
Eh, I don't buy that at all, in fact I think that is a bunch of BS: the part about not returning calls because you are too busy. A smart business owner will return a call no matter what... even if to say, "We are booked for the next six months. Can I call you when I have an opening?" It only takes a minute, and lays the groundwork for filling up the schedule down the road. My neighbor who is a super busy contractor, will always return a call within three days.

Both DH and I own small businesses. Regularly I hear, "wow, thanks for returning my call!!". As in, surprised that I did. Returning calls is called customer service. It doesn't matter what kind of business you are in.
I'm with you. Certainly, I'm willing to give somebody a reasonable amount of time to return my call, but after that, I start to suspect bigger issues. Showing up relatively on time for appointments is another issue for me. Again, I get the exigencies of this line of business, but the good ones understand the importance of being prompt.