Quote Originally Posted by withm View Post
Well, it's kind of a catch-22 situation. The GOOD contractors are busy, and booked up for weeks or months at a time. The contractors that are really cheap, or less reliable, don't have so much work - so they will return your calls, cause they are really hungry.
Eh, I don't buy that at all, in fact I think that is a bunch of BS: the part about not returning calls because you are too busy. A smart business owner will return a call no matter what... even if to say, "We are booked for the next six months. Can I call you when I have an opening?" It only takes a minute, and lays the groundwork for filling up the schedule down the road. My neighbor who is a super busy contractor, will always return a call within three days.

Both DH and I own small businesses. Regularly I hear, "wow, thanks for returning my call!!". As in, surprised that I did. Returning calls is called customer service. It doesn't matter what kind of business you are in.