i personally would never use bikesdirect.com they have very mixed reviews online about damaged goods being shipped and the bikes needing significant assembly and people having to pay LBS to assemble... a friend of mine ordered one anyway, despite the mixed reviews online just to save some money and it took a couple of hours of a bike mechanic to assemble it correctly and unwarp the wheels and fix a bent derailleur.. appparently the customer service was very unhelpful she told me... she also got a bike that had the 'bling' of a rear ultegra derailleur - but most of the other components were really low quality.