I think I just wouldn't put too much pressure on her. There doesn't need to be something wrong with her because she can't use tampons now. I myself couldn't use tampons until I was about 16 and I remember being really frustrated about it. I had 4 close friends at school that time and 2 of them had the same problem. (None of us dared to ask our mothers or doctors about this problem.)
There isn't something anatomically wrong down there with anyone of them or me. I had no problems having sexual intercourse or a pelvic exam later (my doctor refused to do this until after I had s.i.).
I think it's a combination of some factors - being very narrow because being so young may be a part of it. But I think it has more to do with being unexperienced with your own body. Sorry for being explicit but I remember that I myself wasn't really sure if I REALLY had to stick this thing into my body and if yes, where exactly? A lot of inexperienced women also have the impression, that the right direction to "push" is upwards into the body when in reality it's more backwards, almost horizontal.
Maybe she should just experiment a bit more without setting herself under pressure.
While I think the diva cup or moon cup is a very good substitute for tampons especially while swimming or doing sports, I don't think it would be easy to use it without any further experience with her body. It can be a bit hard to insert it because you have to fold it and hold it in this position then rotate a little bit inside. I think it requires some knowledge of the own anatomy.
I sat out for swimming for some years and discovered the moon cup when I was older than 20 yrs. While I am very happy that I have this possibility now, and sitting out wasn't fun, I think I just needed the time to get to know my body enough.



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